Request More Information

Email:  WhatsApp:

callicon 1 (410) 501-7911
whatsAppIcon +91-984-072-2417 (Chat Only)
emailIcon info@koenig-solutions.com
koenig-logo
Login
whatsAppIcon +91-984-072-2417 (Chat Only)
phoneIcon 1 (410) 501-7911
koenig-logo

Intelligent Customer Service Automation Using Copilot Agents In Microsoft Dynamics 365

20 Jul 2026   09:30 AM CST

  • Free Webinar
  • Live Q&A
  • Free Participation Certificate
  • Learn from Industry Experts

Learn More About This Topic

Webinar Overview
This webinar explores how Copilot-powered AI agents transform customer service operations in Dynamics 365. It covers automated case creation, routing, resolution suggestions, and escalation handling using Dataverse and Power Automate.
Key Points

  • Build AI agents that independently triage, route, and resolve customer service cases in real time
  • Improving response time and reducing backlog
  • Ensuring consistent service quality across channels.
Meet The Trainer
Victor Ojochenemi Oguche
Victor Ojochenemi Oguche

Highly skilled Microsoft Dynamics 365 CRM Trainer with over 5 years of experience, providing engaging, business-focused training in various modules. Known for simplifying complex concepts and enhancing system adoption, proficiency, and efficiency through practical, scenario-based learning in diverse industries.

Register for the Webinar
Registration successful!
Details have been shared over email.
Explore More Webinars
Copilot In Action - Live Prompting & Productivity Workshop
Show More

Webinar Summary:

This interactive webinar introduces participants to the fundamentals of Microsoft Copilot, showcasing its core capabilities and practical applications. Through a live demonstration, attendees will learn how to craft effective prompts that drive high-quality results, while exploring how Copilot accelerates content creation and research workflows.the webinar concludes with a best practices checklist, equipping participants with clear strategies for ongoing, confident usage of Copilot in their professional and creative tasks.

20 Jul 2026 | 02:30 AM CST   1 Hour

Register
Intelligent Customer Service Automation Using Copilot Agents In Microsoft Dynamics 365
Show More

Webinar Summary:

This webinar explores how Copilot-powered AI agents transform customer service operations in Dynamics 365. It covers automated case creation, routing, resolution suggestions, and escalation handling using Dataverse and Power Automate.

20 Jul 2026 | 09:30 AM CST   1 Hour

Register
Email Mastery - Professional Communication In Your Fingertips
Show More

Webinar Summary:

In this webinar we will Improve professional email writing skills with best practices for tone, clarity, structure, and responsiveness to enhance workplace communication.

20 Jul 2026 | 04:30 AM CST   1 Hour

Register
Explore All Webinars