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The ITIL® 4 Specialist Drive Stakeholder Value course is a comprehensive program designed to guide learners through the intricacies of managing and fostering relationships with stakeholders. It emphasizes mastering the Customer journey, starting from the initial exploration of customer needs to the final realization of service value. The course is structured into eight modules that cover each step of the Customer journey, including Explore, Engage, Offer, Agree, Onboard, Co-create, and Realize.
Learners will gain insights into designing, measuring, and improving Customer journeys, along with Managing service touchpoints and interactions. They will learn how to tailor services to customer requirements, negotiate and agree on services, and ensure these services provide value to both the consumer and the provider. The ITIL 4 Drive Stakeholder Value module is pivotal for professionals seeking to enhance their ability to build meaningful relationships and co-create value with stakeholders, thereby solidifying their roles as ITIL 4 Specialist Drive Stakeholder Value practitioners. Through this course, participants will develop skills that are crucial for delivering and supporting services that meet and exceed the dynamic needs of customers.
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The cloud computing industry continues experiencing unprecedented growth, with Microsoft Azure capturing significant market share. AWS is the leader with 31% of market share, Azure closely follows with 25%, and in only 7 years, Microsoft has doubled its market share (from 12% to 25%)
Worldwide end-user spending on public cloud services is forecast to grow 20.4% to total $675.4 billion in 2024, up from $561 billion in 2023, with this growth being driven by generative AI (GenAI) and application modernization
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Gartner predicts that more than 50% of enterprises will use industry cloud platforms by 2028 to accelerate their business initiatives, with most organizations leveraging cloud as a business necessity
Purchase This Course
USD
View Fees Breakdown
| Course Fee | 1,800 |
|
Total Fees (with exam) |
1,800 (USD) |
Live Training (Duration : 24 Hours)
Per Participant
Guaranteed-to-Run (GTR)
Classroom Training fee on request♱ Excluding VAT/GST
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Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
Live Training (Duration : 24 Hours) Per Participant Classroom Training fee on requestScroll to view more course dates
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
*Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
