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ITIL® 5 Masterclass - Modern IT Service Management For The Digital Era

01 Oct 2026   04:30 AM CST

  • Free Webinar
  • Live Q&A
  • Free Participation Certificate
  • Learn from Industry Experts

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Webinar Overview
This webinar explores the latest evolution of IT Service Management and how organizations can leverage AI, automation, cloud technologies, and digital transformation to deliver greater business value. Participants will gain insights into modern service management practices, emerging trends, and the skills needed to thrive in a rapidly changing digital landscape. The session also highlights how ITIL helps organizations improve agility, resilience, customer experience, and business alignment.
Key Points

  • Understand the evolution and future direction of IT Service Management
  • Explore the impact of AI, automation, and cloud technologies on service delivery
  • Learn how to improve customer experience and business value through modern ITSM practices
  • Understand the role of digital transformation, agility, and organizational resilience
  • Discover how ITIL supports strategic business objectives in the digital era through the PeopleCert framework.
Meet The Trainer
Snehal Subhash    Sawant
Snehal Subhash Sawant

With over a decade of expertise, I create engaging training content tailored to the needs of learners and organizations, fostering an environment for achieving success.

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