Supporting and Troubleshooting Windows 10
Supporting and Troubleshooting Windows 10 equips Enterprise Desktop Support Technicians (EDSTs) with expert-level skills to resolve complex technical issues in medium-to-large Windows domain environments. This course addresses critical pain points like startup failures, network connectivity, Group Policy application, and remote access, enabling faster resolution times. According to Microsoft, over 2 million professionals hold Windows-related certifications, underscoring strong employer demand for validated desktop support expertise.
This course prepares learners for the Modern Desktop Administrator Associate certification (MD-100 and MD-101), the official successor to retired exams like 70-698. Koenig Solutions enhances learning with official vendor-authorized courseware and 30-day lab access, enabling hands-on practice with real-world troubleshooting scenarios. Enroll to gain in-demand skills that lead to certified proficiency and career advancement in enterprise IT support.
Course Overview
The Microsoft course Supporting and Troubleshooting Windows 10 is designed for IT professionals aiming to master the support and repair of Windows 10 systems within enterprise environments. This course aligns with the skills measured in the MD-100 exam, a key component of the Microsoft 365 Certified: Modern Desktop Administrator Associate certification. It serves job roles such as Enterprise Desktop Support Technicians (EDSTs), Help Desk Analysts, and IT Support Specialists who deliver Tier 2 support in medium to large organizations. With over 1.4 billion devices running Windows worldwide, demand for skilled Windows 10 troubleshooters remains high among enterprises relying on Microsoft ecosystems for daily operations.
Students engage with core Microsoft technologies including Windows 10 architecture, Active Directory Domain Services (AD DS), Group Policy Objects (GPOs), BitLocker encryption, Remote Desktop, and Windows PowerShell remoting. The hands-on lab environment includes simulated domain-joined clients where learners configure startup recovery settings, resolve network connectivity issues, and troubleshoot GPO application failures. A key practical scenario involves diagnosing a failed Windows boot sequence using the Windows Recovery Environment (WinRE) and repairing Boot Configuration Data (BCD) entries via command-line tools. Labs also cover real-world tasks like recovering BitLocker-encrypted drives, troubleshooting remote access via DirectAccess or VPN, and resolving user profile corruption issues—all using official Microsoft diagnostic utilities such as Event Viewer, Performance Monitor, and Resource Monitor.
This training prepares candidates for the Microsoft MD-100 certification, widely recognized by employers as validation of essential Windows client management skills. Certified professionals report average salary increases, with roles like Desktop Support Technician earning between $50,000 and $70,000 annually, depending on experience and location. Koenig Solutions enhances learning with Guaranteed-to-Run batches, official Microsoft courseware, and instructor-led labs that simulate enterprise troubleshooting scenarios. Completing this course equips IT support staff to efficiently resolve critical system issues, improve end-user productivity, and advance into modern desktop administration roles within Microsoft-centric IT infrastructures.
Prerequisites
- Prerequisites for Supporting and Troubleshooting Windows 10 include CompTIA A+ certification or equivalent experience of 6 to 12 months in an IT support role. Learners must possess foundational knowledge of computer networks, hardware concepts, and operating systems. Specific familiarity with the Microsoft Management Console (MMC) is required to effectively navigate system administrative tools. Proficiency in TCP/IP, DNS, DHCP, Active Directory user account management, and Windows device driver architecture is essential for success in this curriculum.
- Supporting and Troubleshooting Windows 10 by Microsoft is aligned with the MD-100 exam objectives and provides the technical expertise required for modern desktop administration. This course is structured into 14 comprehensive modules with a 60 percent lab to 40 percent lecture ratio to ensure practical application. Participants will focus on mastering Event Viewer, Performance Monitor, and Group Policy troubleshooting to resolve complex system issues. By completing this training, professionals gain the skills necessary to diagnose and remediate Windows 10 environments, ensuring optimal system performance and stability.
Certification Exam
Everything you need to know about the Supporting and Troubleshooting Windows 10 certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Mastering Supporting and Troubleshooting Windows 10 Methodology
2
Day 2– Resolving Windows 10 Startup and Recovery Failures
3
Day 3– Hardware, Driver, and Remote Troubleshooting Techniques
4
Day 4– Network, Group Policy, and User Settings Optimization
5
Day 5– Resource Access, App Management, and Maintenance
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Official Courseware
Hands-On Lab Environment (30 days)
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Hands-On Lab
Live Lab Sandbox
Real EnvironmentPractice in a real lab environment with full access to the tools and services covered in the course.
30+ Guided Labs
30+Step-by-step lab exercises designed to reinforce each module with practical, hands-on tasks.
Lab Manual Included
Full GuideComprehensive lab guide with detailed instructions, screenshots, and troubleshooting tips.
Post-Training Access
30 Days30 days of extended lab access after your training ends so you can continue practicing.
Career Outcomes
of Supporting and Troubleshooting Windows 10 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the Supporting and Troubleshooting Windows 10 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Desktop Support Technician
- IT Support Specialist
- Help Desk Technician
- Windows Desktop Administrator
- Endpoint Support Engineer
- Technical Support Engineer
Companies Hiring
and 5,000+ organizations worldwide seeking Supporting and Troubleshooting Windows 10 certified professionals
Meet Your Instructor
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the Supporting and Troubleshooting Windows 10 training course
Is the certification exam included in the Supporting and Troubleshooting Windows 10 course, and what is the exam fee?
What training formats does Koenig offer for Supporting and Troubleshooting Windows 10, and is Guaranteed-to-Run scheduling available?
How long is lab access provided for the Supporting and Troubleshooting Windows 10 course, and what environment is used?
What is Koenig's rescheduling and cancellation policy for the Supporting and Troubleshooting Windows 10 course?
What is the format, number of questions, passing score, and time limit for the Microsoft MD-100 exam associated with this course?
How long is the Microsoft 365 Certified: Endpoint Administrator Associate certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing the Supporting and Troubleshooting Windows 10 course?
What are the prerequisites or recommended experience for attending the Supporting and Troubleshooting Windows 10 course?
What career opportunities and salary ranges are available after completing the Supporting and Troubleshooting Windows 10 course and certification?
How does instructor-led training for Supporting and Troubleshooting Windows 10 compare to self-study in terms of effectiveness and exam success?
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