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We're here to help you find itMaster Microsoft Dynamics 365 CRM to accelerate sales and customer engagement. Koenig provides expert-led training and hands-on labs to prepare you for professional certification success.
500K+ certified professionals
Explore Microsoft Dynamics 365 CRM certification and training courses — delivered live by certified instructors.
Microsoft Dynamics 365 CRM is a powerful cloud-based platform designed to optimize sales, marketing, and customer service processes. By integrating seamlessly with the Microsoft 365 ecosystem, it leverages intelligent data and workflows to drive business growth. Organizations using Dynamics 365 often report up to a 20 percent increase in sales productivity through AI-driven automation. This course empowers sales professionals, service agents, and marketing specialists to master core modules like Sales, Customer Service, and Customer Insights. Gain the expertise to unify customer data, automate complex workflows, and deliver personalized experiences using the advanced capabilities of Microsoft Dynamics 365 CRM.
Core CRM Concepts
Explain customer engagement apps and their role in Dynamics 365
Dataverse Fundamentals
Store and manage data using tables, relationships and business logic in Dataverse
Power Platform Integration
Use Power Apps, Power Automate and Power BI with Dynamics 365 data
Security Roles
Configure role-based access and assign privileges in a Dataverse environment
Data Management
Import, export and synchronize data between Dynamics 365 and external systems
Deployment Lifecycle
Manage solutions across environments using ALM with version control and testing
The building blocks every Microsoft Dynamics 365 CRM solution is made of
See what your official Microsoft Dynamics 365 CRM certification looks like. Download a sample — then let our advisors map the fastest path to earning the real one.
MB-230Customer Service Functional Consultant
MB-240Field Service Functional Consultant
MB-210Microsoft Dynamics 365 Sales Functional Consultant
PL-600Power Platform Solution Architect
MB-910Dynamics 365 Fundamentals (CRM)
MB-220Microsoft Dynamics 365 Marketing Functional Consultant
Official credential badges — shareable on LinkedIn
Four formats. One quality standard. Every option comes with the same expert instructors, official courseware, and money-back guarantee.
Every factor that determines whether you actually pass your Microsoft Dynamics 365 CRM exam — rated across every training format available.
| Criteria | Koenig | Free Platform | Self-Paced Platform | ALP Provider | Traditional Training Centers |
|---|---|---|---|---|---|
| Trainer Expertise & Quality | |||||
| MCT-Certified Trainers | ✘ | ✘ | ✘ | ||
| Live Instructor-Led | ✘ | ✘ | |||
| 1-on-1 Private Training | ✘ | ✘ | Partial | ✘ | |
| Microsoft Authorization Standards | |||||
| Official Microsoft ALP Status | ✘ | ✘ | ✘ | ||
| Official Microsoft Courseware | ✘ | ✘ | |||
| ESI / EA Credits Accepted | ✘ | ✘ | |||
| Flexibility & Global Access | |||||
| Any-Day / Flexi Start | ✘ | ✘ | |||
| On-Site / Fly-Me Trainer | ✘ | ✘ | Partial | Partial | |
| Global Delivery Reach | Partial | ||||
| Results & Learner Trust | |||||
| Entry Price (Fundamentals) | ~$650 · best value | Free | $199 | ~$595-695 | ~$1,500+ |
| Verified Learner Reviews | 18,400+ · 4.9★ | N/A | N/A | Limited | Limited |
Data sourced from public pricing pages and review platforms. Accurate as of March 2026. Partial = available in select regions only.
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